FAQs
Here you'll find some of the more frequently asked questions - and their respective answers - for our Standard, Pro, and Enterprise accounts.
- What are the different resolutions and bitrates that Vitrium supports for videos?
- User can't access the web content in offline mode
- Web Viewer Distorted images
- What file formats does Vitrium Security protect?
- What browsers or PDF viewing applications does Vitrium support?
- What encryption level does Vitrium Security offer?
- How would I distribute our content?
- Can Vitrium Security protect Microsoft Word, Excel or PowerPoint files?
- Can I protect a PDF file that includes attachments within the PDF?
- Will my embedded hyperlinks still work in the content?
- Are there any characters that the Vitrium system won’t accept in a file name when it’s uploaded?
- What are the different Staff Roles available in Vitrium Security?
- Do my Users need to be online to access Vitrium's secured content?
- What is the Global Object Security policy and what do I need to do when I see this message?
- Why can’t I seem to print my document in Internet Explorer (IE)?
- Why are the Webviewer toolbars blank in Internet Explorer?
- What happens if a User forwards the content to someone else?
- How do I know if a User is accessing content on multiple devices?
- Can I control the number of times a content can be printed?
- What is the difference between offline days and expiry date?
- Are Vitrium's secured content compatible with iPad and Android-based tablet?
- Are Vitrium's secured content compatible with eBook readers?
- How Do I Use Vitrium Security APIs?
- How Do I Unlock a Secured File - Web Version & Adobe PDF?
- How do I save a copy for offline use?
- Why is my content not loading and why am I seeing a message about a proxy server?
- How to Resolve Printing Issues from Adobe?
- How can I get my content to print in Edge?
- Can we prevent a user from saving the file?
- Are the Username and Password fields case sensitive?