FAQs
Here you'll find some of the more frequently asked questions - and their respective answers - for our Standard, Pro, and Enterprise accounts.
- What file formats does Vitrium Security protect?
- Supported Formats in Vitrium Security v7.0
- How would I distribute our documents?
- What happens if a User forwards the document to someone else?
- How do I know if a User is accessing documents on multiple computers?
- What is the difference between offline days and expiry date?
- Why do I need to have an internet connection to unlock my secured document?
- Do my Users need to be online to access Vitrium's secured documents?
- Will my embedded hyperlinks still work in the document?
- What encryption level does Vitrium Security offer and how does it work for the secured PDF vs. secured web link via the Web Viewer?
- Are Vitrium's secured documents compatible with iPad and Android-based tablet?
- Are Vitrium's secured documents compatible with eBook readers?
- How Do I Clear My Adobe Cookies?
- How Do I Use Vitrium Security APIs?
- How Do I Unlock a Secured File - Web Version & Adobe PDF?
- How Do I Clear My Browser Cache for PC, Mac, Tablets, and Smartphones?
- How do I save a copy for offline use?
- What is Proxy / Firewall Error?
- How to Resolve Printing Issues from Adobe?
- How Do I Manage Staff Roles?
- Can I disable the ‘Save’ feature?
- Are the Username and Password fields case sensitive?
- What kind of password should I use?
- How do I delete a User?
- How do I change a User password?
- How do I remove a User from a Group?
- Does Vitrium Security store a cookie?
- What is Adobe Cookie limit?
- Can I control the number of times a document can be printed?
- Can I restrict PDF printing?