FAQs
Here you'll find some of the more frequently asked questions - and their respective answers - for our Standard, Pro, and Enterprise accounts.
- How do I open Vitrium protected PDF documents with PDF-Xchange?
- What do all the columns mean in the User Activity Report data?
- What country, state, and province codes are supported by Vitrium's DRM policies?
- What are the recommended Adobe InDesign PDF export settings to use before uploading PDFs to Vitrium?
- How do I use the custom placement for watermark?
- Does Vitrium track analytics data for a document when a person goes offline?
- Will my video get uploaded if its max resolution is lower than my selections in the content settings?
- What are the Activity Report "Method" codes?
- How can I customize the web viewer login form?
- Why does a diagonal watermark seem to disappear in a downloaded PDF?
- Why don't I see the 'Save for offline use' button in the web viewer?
- Can we track how many times we clear someone's usage?
- What are the different resolutions and bitrates that Vitrium supports for videos?
- User can't access the web content in offline mode
- How do I fix distorted images in the Vitrium web viewer?
- What file formats does Vitrium protect?
- What browsers or PDF viewing applications does Vitrium support?
- What encryption level does Vitrium Security offer?
- What are the different ways to distribute Vitrium-protected content?
- Can Vitrium Security protect Microsoft Word, Excel or PowerPoint files?
- Can I protect a PDF file that includes attachments within the PDF?
- Will my embedded hyperlinks still work in the content?
- Are there any characters that the Vitrium system won’t accept in a file name when it’s uploaded?
- What are the different Staff Roles available in Vitrium Security?
- Do users need to be online to access Vitrium-protected content?
- What is the Global Object Security policy and what do I need to do when I see this message?
- Why can’t I seem to print my document in Internet Explorer (IE)?
- Why are the Webviewer toolbars blank in Internet Explorer?
- What happens if a User forwards the content to someone else?
- How do I know if a User is accessing content on multiple devices?