Vitrium Support
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Activity overview
Latest activity by Vitrium Support-
Vitrium Support created an article,
Conversion Error Code Reference Guide
Vitrium uses our proprietary protection process to protect your Content. Occasionally, the protection process might fail due to various reasons. Below are the error codes that you might encounter...
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Vitrium Support created an article,
What are the different resolutions and bitrates that Vitrium supports for videos?
When you upload a video to Vitrium, your video is converted into 4 different resolutions, each with a different bitrate. Video Resolution Video Bitrate Audio Bitrate Total Bitrate Filesize 240...
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Vitrium Support created an article,
User can't access the web content in offline mode
If the user encounters errors like corrupted content or other such errors while trying to access web content in offline mode, given that user has permissions to save the content for offline mode....
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Vitrium Support created an article,
Web Viewer Distorted images
After uploading a PDF content, if the Web Viewer HTML5 rendering has lost some image quality -- images appear slightly distorted or grainy when compared to the original content source file -- then ...
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Vitrium Support created an article,
What information does Vitrium's license keys send through?
The following information from Vitrium's license keys are communicated back to Vitrium's main server once every 24 hours. The information is strictly summary and statistical information. It does NO...
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Vitrium Support created an article,
Can Vitrium Security protect Microsoft Word, Excel or PowerPoint files?
Yes, Vitrium Security does support these files as input formats but the protected output formats will not be in their original, native format. For example, when you upload a Word, Excel or PowerPoi...
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Vitrium Support created an article,
Are there any characters that the Vitrium system won’t accept in a file name when it’s uploaded?
Yes, the Vitrium system cannot accept file names with these characters in them: " < > | : * ? \ /
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Vitrium Support created an article,
Why can’t I seem to print my document in Internet Explorer (IE)?
If you clicked Ctrl-P when trying to print a protected document from IE, it will pop up 2 separate print dialog boxes. Unfortunately, the IE browser does not respect certain browser printing parame...
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Vitrium Support created an article,
Can I protect a PDF file that includes attachments within the PDF?
Yes, but there is a limitation. The PDF will get protected and converted into both secured formats: (1) protected PDF file and (2) secure web link. However, the file attachments do not get protect...
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Vitrium Support created an article,
What browsers or PDF viewing applications does Vitrium support?
Supported Web Browsers (for Vitrium Secured Web Links) Vitrium supports the latest stable version of each browser. This does not include beta or dev releases. This information can be confirmed on t...