Vitrium Support
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Activity overview
Latest activity by Vitrium Support-
Vitrium Support created an article,
What information does Vitrium's license keys send through?
The following information from Vitrium's license keys are communicated back to Vitrium's main server once every 24 hours. The information is strictly summary and statistical information. It does NO...
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Vitrium Support created an article,
Can Vitrium Security protect Microsoft Word, Excel or PowerPoint files?
Yes, Vitrium Security does support these files as input formats but the protected output formats will not be in their original, native format. For example, when you upload a Word, Excel or PowerPoi...
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Vitrium Support created an article,
Are there any characters that the Vitrium system won’t accept in a file name when it’s uploaded?
Yes, the Vitrium system cannot accept file names with these characters in them: " < > | : * ? \ /
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Vitrium Support created an article,
Why can’t I seem to print my document in Internet Explorer (IE)?
If you clicked Ctrl-P when trying to print a protected document from IE, it will pop up 2 separate print dialog boxes. Unfortunately, the IE browser does not respect certain browser printing parame...
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Vitrium Support created an article,
Can I protect a PDF file that includes attachments within the PDF?
Yes, but there is a limitation. The PDF will get protected and converted into both secured formats: (1) protected PDF file and (2) secure web link. However, the file attachments do not get protect...
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Vitrium Support created an article,
What browsers or PDF viewing applications does Vitrium support?
Supported Web Browsers (for Vitrium Secured Web Links) Vitrium supports the latest stable version of each browser. This does not include beta or dev releases. This information can be confirmed on t...
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Vitrium Support created an article,
6.0 Overview of Vitrium's Web Viewer
Table of Contents 6.1 Offline Access / Save to Browser 6.2 Highlighting & Notes 6.3 Bookmarks 6.4 Printing One of the two secured outputs for protecting documents and images within Vitrium is...
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Vitrium Support created an article,
Error Code Reference Guide
This article is created to compile the lists of all possible error messages that your User might experience. It gives a brief explanations on how each issue is occurred and the possible solutions o...
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Vitrium Support created an article,
4.0 Setting DRM Policies at Multiple Levels
You may have situations in your business where setting DRM policies at multiple levels makes sense. However, we recommend you map out the policies in a grid as we’ve suggested below AND you have a...
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Vitrium Support created an article,
3.0 How to Set a DRM Policy at Different Levels
Tables of Contents 3.1 At the Content Level 3.2 At the Group Level 3.3 At the Folder Level 3.4 At the User Level 3.5 At the Global Level 3.1 At the Content Level A DRM policy is ideal to set ...