FAQs

• What file formats does Vitrium Security protect?
• How would I distribute our documents?
• What happens if a User forwards the document to someone else?
• How do I know if a User is accessing documents on multiple computers?
• What is the difference between offline days and expiry date?
• Do my Users need to be online to access Vitrium's secured documents?
• Will my embedded hyperlinks still work in the document?
• What encryption level does Vitrium Security offer and how does it work for the secured PDF vs. secured web link via the Web Viewer?
• Are Vitrium's secured documents compatible with iPad and Android-based tablet?
• Are Vitrium's secured documents compatible with eBook readers?
• How Do I Use Vitrium Security APIs?
• How Do I Unlock a Secured File - Web Version & Adobe PDF?
• How do I save a copy for offline use?
• What is Proxy / Firewall Error?
• How to Resolve Printing Issues from Adobe?
• How can I get my document to print in Edge?
• How Do I Manage Staff Roles?
• Can I disable the ‘Save’ feature?
• Are the Username and Password fields case sensitive?
• What do I require to use our company domain name instead of Vitrium's for content links?
• What kind of password should I use?
• How do I delete a User?
• How do I change a User password?
• How do I remove a User from a Group?
• Can I control the number of times a document can be printed?
• Can I restrict PDF printing?
• What is Single Sign-On (Package Key)?
• What is the Global Object Security policy and what do I need to do when I see this message?
• What hardware is required to install Vitrium Security?
• How do I add a new login form?