FAQs

• What file formats does Vitrium Security protect?
• Supported Formats in Vitrium Security v7.0
• How would I distribute our documents?
• What happens if a User forwards the document to someone else?
• How do I know if a User is accessing documents on multiple computers?
• What is the difference between offline days and expiry date?
• Why do I need to have an internet connection to unlock my secured document?
• Do my Users need to be online to access Vitrium's secured documents?
• Will my embedded hyperlinks still work in the document?
• What encryption level does Vitrium Security offer and how does it work for the secured PDF vs. secured web link via the Web Viewer?
• Are Vitrium's secured documents compatible with iPad and Android-based tablet?
• Are Vitrium's secured documents compatible with eBook readers?
• How Do I Clear My Adobe Cookies?
• How Do I Use Vitrium Security APIs?
• How Do I Unlock a Secured File - Web Version & Adobe PDF?
• How Do I Clear My Browser Cache for PC, Mac, Tablets, and Smartphones?
• How do I save a copy for offline use?
• What is Proxy / Firewall Error?
• How to Resolve Printing Issues from Adobe?
• How Do I Manage Staff Roles?
• Can I disable the ‘Save’ feature?
• Are the Username and Password fields case sensitive?
• What kind of password should I use?
• How do I delete a User?
• How do I change a User password?
• How do I remove a User from a Group?
• Does Vitrium Security store a cookie?
• What is Adobe Cookie limit?
• Can I control the number of times a document can be printed?
• Can I restrict PDF printing?