Vitrium uses our proprietary protection process to protect your Content. Occasionally, the protection process might fail due to various reasons.
Below are the error codes that you might encounter, along with the solution to convert your document.
Task Description - ConvertToPdf
| Code | Message | Description |
| -3 | Can't protect an empty document. |
|
| -4 | The document is already encrypted. |
Problem: The document is already protected by Vitrium Security. Problem: The PDF document is protected by Acrobat Password Security. |
| -5 | Unexpected system error occured during your document processing. | |
| -6 | Invalid format of your document. | |
| -7 | There is a missing login form in your document. | Contact Vitrium for assistance. |
| -8 | There is a missing login form field in your document. | Contact Vitrium for assistance. |
| -9 | There are no pages to protect in this document. | |
| -10 | Reader not found. | |
| -11 | Could not unprotect your document. | |
| -12 | There is an error during document protection. | |
| -13 | Error occurred during your document processing. - general | Try re-adding the document again. |
| -500 | There is an error during document conversion. | |
| -501 | We were unable to verify your license key. Please contact the technical support. | Contact Vitrium for assistance. |
Task Description - PublishToWebViewer
| Code | Message | Description |
| -1 | Exception occurred: [exception message] |
If you encounter any other code that isn't listed, please contact Vitrium Support for additional information.
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