Vitrium uses our proprietary protection process to protect your Content. Occasionally, the protection process might fail due to various reasons.
Below are the error codes that you might encounter, along with the solution to convert your document.
Task Description - ConvertToPdf
| Code | Message | Description |
| -3 | Can't protect an empty document. |
|
| -4 | The document is already encrypted. |
Problem: The document is already protected by Vitrium Security. Problem: The PDF document is protected by Acrobat Password Security. |
| -5 | Unexpected system error occured during your document processing. | |
| -6 | Invalid format of your document. | In addition to the PDF having some form or corruption, this can also occur when: Problem: The PDF document is protected by Acrobat Password Security. Solution: Add an unprotected version of the document to try again. |
| -7 | There is a missing login form in your document. | Contact Vitrium for assistance. |
| -8 | There is a missing login form field in your document. | Contact Vitrium for assistance. |
| -9 | InvalidPageRangeException. | When uploading content, you defined a range of "Pages to leave unprotected" that exceeds the number of pages in the uploaded content. |
| -10 | Reader not found. | |
| -11 | Could not unprotect your document. | |
| -12 | There is an error during document protection. | |
| -13 | Error occurred during your document processing. - general | Try re-adding the document again. |
| -500 | There is an error during document conversion. | |
| -501 | We were unable to verify your license key. Please contact the technical support. |
Contact Vitrium for assistance. |
| -666 | An error occured after the uploaded file was protected but before it was assigned to the content record in the database. |
Contact Vitrium for assistance. |
Task Description - PublishToWebViewer
| Code | Message | Description |
| -1 | Exception occurred: [exception message] |
If you encounter any other code that isn't listed, please contact Vitrium Support for additional information.
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