Every Vitrium Security account comes equipped with a rich set of content analytics, available as a graphical dashboard in the DASHBOARD tab or as detailed, exportable reports in the REPORTS tab.

 If you are a legacy customer, the cumulative analytics data for your account starts from November 2015 onwards when the new feature was implemented. If you subscribed to Vitrium Security after November 2015, the analytics data starts from either the day you started a free trial the day your production environment went live.

 

4.1 Dashboard

The dashboard is a graphical representation of the top 5 or bottom 5 of something (content, users, applications, and so on) within a given time period. You can drill in on any graph to show all the data in the report, or you can drill in on a specific file or user to only show data for that particular file or user.

 

DASHBOARD GRAPHS

Depending on which Vitrium Security edition you subscribe to will determine which graphs you have access to. Furthermore, some of the graphs with page-level or time-detailed information only shows data for the secured web version of the content, not the protected PDF version. This is due to limitations in Adobe Reader and how analytical data is collected over the web. The graphs that only show data with the web viewer content are indicated with an * asterix below.

Standard accounts will see:	Top 5 Content Unlocks Top 5 Users Failed Attempts Top 5 Applications Used User Locations by Country
Professional & Enterprise accounts will see:	Top 5 Content Unlocks Top 5 Users Failed Attempts Top 5 Applications Users User Locations by Country 5 Most Read Content* 5 Most Read Users* 5 Most Accessed Content* 5 Most Content Spent Time On* 5 Most Active Users* Top 5 Users Spent Time on Content*

DATE RANGE

By default, the date range shows the current month but you can click on the Date button to change this to a specific DAY, MONTH, YEAR or a RANGE of time.

MENU ICONS

There several different icons that you’ll see on each graph, each with their own unique function.

4.2 Reports

There is a wealth information collected from users accessing your protected content. The Dashboard shows the top 5 or least 5 of something, whereas the Reports show all the applicable data, in the given time period that is selected. Depending on which Vitrium Security edition you subscribe to will determine which reports you have access to. Much like the dashboard graphs, some of the reports with page-level or time-detailed information only shows data for the secured web version of the content, not the protected PDF version. This is due to limitations in Adobe Reader and how analytical data is collected over the web.  The reports that only show data with the web viewer content are indicated with an * asterix below:

Standard accounts will see:	User Activity Log Successful Unlocks by Content Failed Unlocks by User User Applications User Locations by Country
Professional & Enterprise accounts will see:	User Activity Log Successful Unlocks by Content Failed Unlocks by User User Applications User Locations by Country Read-Through-Rate by Content* Read-Through-Rate by Users* Views by Content* Views by Users* Time Spent by Content* Time Spent by User* View-Rate by User* (for accounts with video enabled) View-Rate by User* (for accounts with video enabled)

 

DATE RANGE

The date range for the User Activity Log appears differently than the other reports. You can find it as one of the drop-down options in the ‘Filter by’ button:

The date range for all other Reports appears the same as in the Dashboard with a large blue button that shows the current month but if you click on the Date button, you can change this to a specific DAY, MONTH, YEAR or a RANGE.

FILTER

The filter feature for the User Activity Log appears differently than the other reports but it has a lot of options to choose from including:

For other Reports, a different type of Filter button appears where you can filter by content type: Documents or Images or Videos (if video is enabled on your account).

EXPORT 

You can EXPORT any report in Vitrium. Ensure that you have the right date range selected before you export the report especially for the User Activity Log since the default view shows all activity in the report. Once ready, click the large EXPORT button and a CSV file will download.

USER Activity Log

The User Activity Log report shows ALL user activity including for both web viewer unlocks/views and PDF unlocks/views. The report shows the date and time when a file was accessed, what the file name is, which user accessed the file, which group the user belongs to, which method they used to unlock the file (web or PDF), which IP address they used to unlock from, what their tracking ID is (a specific ID from their application or browser’s cookie), and also which application or browser was used, what version, and what operating system they used. If there was an error, an error code would show in the error column and the whole activity would appear in red. Successful unlocks would appear in green, failed unlocks in red, and user activity that has been cleared by the Clear Use function would appear in a light gray color. 

Successful Unlocks by content

Report: This report shows the number of times your content has been unlocked or viewed by end users, including the web and PDF unlocks, and total unlocks. For Enterprise accounts that utilize single sign-on (SSO), you can consider ‘unlocks’ the same as ‘views’.

 

Graph: The associated dashboard graph Top 5 Most Content Unlocks is the same representative of the Successful Unlocks report except that it shows only the top 5 files. The color will appear purple to represent web unlocks and green to represent the PDF unlocks.

 

Drill-In Functionality: If you drill down on a specific file, you’ll see the full list of users that have unlocked or viewed this content.

 

Failed Unlocks by USER

Report: This report shows which of your end users is having the most ‘difficulty’ in accessing your protected content. This allows you, as the Vitrium administrator, to determine who to reach out to and what type of assistance you can provide. For example, if you see a particular user has numerous failed attempts and they all relate to error code ‘bw5’ which indicates they’re using the wrong login credentials, you can reach out to the user and remind them of what the correct username and password they should be using. 

 

Graph: The associated dashboard graph Top 5 Users Failed Attempts is the same representative of the Failed Unlocks report except that it shows only the top 5 users whereas the report will show all the users. The color will appear purple to represent failed web unlocks and green to represent failed PDF unlocks.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see the full list of content that the user has failed to unlock.

 

User Applications

Report: This report shows which applications or browsers your end users used to unlock or access your content from, whether it was Chrome, Firefox, IE, Edge, Safari, Chrome Mobile, Safari Mobile (as some of the more popular web browsers), or Adobe Reader or Acrobat (as the PDF viewing application).

 

 

Graph: The associated dashboard graph Top 5 Applications Used is the same representative of this report except that it shows only the top 5 applications whereas the report will show all applications.

Drill-In Functionality

If you drill down on a specific application, you’ll see the various versions of that application used.

 

User Locations by Country

Report: This report shows which country your users have been accessing your protected content from. This information is based on the user’s IP address.

 

 

Graph: The associated dashboard graph Top 5 Users Spent Time on Content is the same representative of this report except that it shows only the top 5 users whereas the report will show all users for the time period selected.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see all the file that user has accessed and what their average and total duration of time spent on the file was.

 

READ-Through-Rate By Content

(Available in Professional & Enterprise accounts only)

Report: This report shows the average read-through-rate (RTR) among all users who viewed the file within the selected date range. RTR is the percentage of all pages in a document that all users have read cumulatively.

 

Graph: The associated dashboard graph Top 5 Most Read Content is the same representative of this report except that it shows only the top 5 content whereas the report will show all content.

 

Drill-In Functionality: If you drill down on a specific file, you’ll see the various users that have accessed and read that content.

 

READ-Through-Rate By USER

(Available in Professional & Enterprise accounts only)

 Report: This report shows the average read-through-rate (RTR) for a user among all the files they viewed within the selected date range. RTR by user is the percentage of the reading intensity of each respective user.

 

Graph: The associated dashboard graph Top 5 Most Read Users is the same representative of this report except that it shows only the top 5 users whereas the report will show all users.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see the various files that the user has accessed and read.

 

 

VIEWS BY CONTENT

(Available in Professional & Enterprise accounts only)

 Report: This report shows the total number of unique users who have viewed and accessed all the files within the selected date range.

Graph: The associated dashboard graph Top 5 Most Accessed Content is the same representative of this report except that it shows only the top 5 files whereas the report will show all files for the time period you have selected.

 

Drill-In Functionality: If you drill down on a specific file, you’ll see the users that have accessed that file and what pages they’ve viewed (screenshot below on left), and if you drill in one more step by clicking on a particular user, you will see more details about how much time they spent on each page (screenshot below on right).

 

 

VIEWS BY USERS

(Available in Professional & Enterprise accounts only)

 Report: This report shows the total views by each user within the selected date range.

 

 

Graph: The associated dashboard graph Top 5 Most Active Users is the same representative of this report except that it shows only the top 5 users whereas the report will show all users for the time period you have selected.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see all the files that user has accessed and how many times they opened the file (screenshot below on left), and if you drill in further on a particular file, you will see more details about what pages were viewed and how much time was spent on each page (screenshot below on right).

 

 

TIME SPENT BY CONTENT

(Available in Professional & Enterprise accounts only)

Report: This report shows the time spent (by all users) for a particular file, as an average duration of all the users and as the total duration spent by all the users. The data shown is based on the selected date range.

 

 

Graph: The associated dashboard graph Top 5 Most Content Time Spent On is the same representative of this report except that it shows only the top 5 files whereas the report will show all files for the time period selected.

 

Drill-In Functionality: If you drill down on a specific file, you’ll see all the users that have accessed that file and what their average and total duration of time spent on the file was.

 

 

TIME SPENT BY USER

(Available in Professional & Enterprise accounts only)

Report: This report shows the time spent (on all files) for a particular user, as an average duration for all the files and as the total duration spent on all the files. The data shown is based on the selected date range.

 

 

Graph: The associated dashboard graph Top 5 Users Spent Time on Content is the same representative of this report except that it shows only the top 5 users whereas the report will show all users for the time period selected.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see all the file that user has accessed and what their average and total duration of time spent on the file was.

 

 

 

VIEW-RATE BY CONTENT

(Available in Professional & Enterprise accounts only and requires video to be enabled on the account)

 

Report: This report shows the percentage of time that all users spent on watching a particular video, within the time period selected.

 

Drill-In Functionality

If you drill down on a specific video, you’ll see all the users that have watched the video and what their percentage of time was spent viewing the video.

 

VIEW-RATE BY USER

(Available in Professional & Enterprise accounts only and requires video to be enabled on the account)

 

Report: This report shows the percentage of time that each user spent watching all the videos, within the time period selected.

 

Drill-In Functionality: If you drill down on a specific user, you’ll see all the videos that user has watched and what their percentage of time was spent viewing each video.